San Clemente Palace Kempinski - Venice

We had room 352 on the 3rd floor, clean and spacious but uninspired... could get the climate control to meet the desired setpoint and couldn't get the confort level expected. Overall like the location and experience but this didn't fell like the 5* it claims to be. Large public groud, with pool,tennis, putting... It was really hot while we were there and we opted for the indoor Jacuzzi to relax. In fact we would get up, breakfast then head to San Marco around 11am then back to the SPA areound 4pm til 6pm then back to San Marco for dinner... this worked out great everyday. Full buffet breakfast was included but it did sometime run low on bacon and eggs.. The hotel itself is quite large and located ona private island at about 10mins boat ride which runs every 20mins. Found that entertaining and easy to use, compare to the poor folks lugging their lugage across multiples bridges! If you're getting there by train or drop off a rental, I suggest you get on Linea 1 to make the journey down the Grand Canal. If leaving/arriving by plane(VCE), Alilaguna's Linea Blu will get you to and from the airport. Really like the location away from the main islands, the hotel shuttle boat was easy to locate, just a little before the first taxi stand after getting off at San Marco heading toward Doge's palace. Only one bridge (5steps) to cross before making it to the landing area.

Relaxing in quiteness after a long day away from the crowd. Breakfast was superb. Shuttle boat to & from St. Marco Sq service including staff was great. Hotel Staff were Fluent in English (big +). Best way to geet to Hotel from Venice Train Station is 1) Take the Ferry boat Euro 6.50 per person to St. Marco Sq trip (20 -25 min) then 2) About 200 meters to your right you will get the free Hotel shuttle total trip (10 - 13 min). Taxi boat from Train station to hotel o/w or vs is around Euro 75 which is too expensive

They don't provide an iron & board, because of safety, but their Laundry service is very expensive. For ironing 4 simple items we paid around euro 65.

Breakfast buffet was excellent. Champagne was available every day if you wanted it. There was plenty of choice and all good quality food. The hotel itself was beautiful, well decorated and well organised. Lots of space for a Venice hotel. Being on its own island means there is a chance to relax and unwind if you want rather than going into town. Although the trip in to Venice is only 15 minutes on the shuttle boat. This runs every 20 minutes most of the day though there are a few 40 minute gaps - you are given a timetable on arrival. Overall and excellent choice and I would stay again

Didn't have dinner at the hotel - ate in town. We had to wait and extra 20 minutes once for the shuttle as it was full - only happened once in 5 days though. Beware the free trip to Murrano - they will pressure you into buying some expensive glass.

Superb location. Wonderful staff. On arrival we were told we had been upgraded to a larger room and the room was very comfortable. The shuttle ride to San Marco was a delight and shuttles run from 5.40am throughout the day until 2am! The hotel is a great place to relax away from the crowds in Venice. The buffet breakfast was exceptional and as we had to leave before breakfast on the last day to catch a flight, staff at reception arranged a "breakfast bag" for us to take. A great place to stay!

One small annoyance - the mosquito in our room! Can't really blame the hotel staff for this though!

lovely atmosphere lovely setting and great staff.

everyone we met was upset regarding cost of wifi

Cleanliness, kindness of the staff & luxury experience

Historical aspect of the building and the privacy of the hotel away from the crowds of mainland Venice.

Over-expensive food and beverages.

the spaciousness and the peace after the hustle and bustle of the city of Venice.

The reluctance of the staff to take on board constructive feedback.

the design of the hotel is amazing plus its offers a free boat trip the city and they offerd us a free transport and free tour to the glass factorys

Please write at least 15 words The concept of the island, the old looking building, the wide corridors, the high ceilings, the use of marble around the doors, the spacious rooms with very large beds, the elegant bathrooms, and generally the luxury seen everywhere.

Practically nothing, I would just appreciate the better perception of the english language from all the emploees of an hotel of such level.

San Clemente superceded our expectations. It was absolutely beautiful and we loved the restaurant, facilities and the staff. The water taxi to and from venice was excellent in frequency and comfort. We will always remember San Clemente!

Peaceful, really high standard place, out of the crowded center but near in boat (12 min.)

We liked the understated care - the staff were attentive without being overbearing. We liked that we were upgraded to a junior suite as soon as we arrived, which made the holiday even more special. The hotel felt cared for - you felt they had thought of everything. The grounds were lovely, and it was great that you could sit on one of the benches and just watch the traffic in the lagoon. We were lucky to have some hot days and could just sit by the pool or swim. But, because the shuttle boat goes to St Marks Square so regularly, you could decide at the last minute to go over to the mainland. Breakfast was great and served till 11.

The price of drinks and food in the various bars and restaurants. While you might expect to pay more for food - drinks could be a tad less - especially coffee. It would have been nice to have tea/coffee making facilities in the room, but not having these seems normal for Italy.

relaxed, enjoyed the ambience, enjoyed fine food, used spa & pool,

the attentive service, the regular motor boat service to San Marco,our update ( on each visit) to a Junior suite.A welcome plate of fruit and a card because we stayed here before,Delicious food

The menu was more limited than I would have liked